The All Contacts view is the master list of every contact in your account. Regardless of which groups a contact belongs to, they always appear here. Use this view to search for specific people, review contact details, and manage your list at scale.
Accessing All contacts
Navigate to Contacts in the left-hand navigation and select All Contacts. The platform displays every contact record in your account, sorted by the date they were added (newest first by default).
What You See in the List
Each row in the All contacts list shows key information at a glance:
- Name — First and last name, if available. contacts without a name display their phone number only.
- Phone Number — The mobile number associated with the contact.
- Group Membership — Which groups the contact belongs to.
- Opt-In Status — Whether the contact is currently opted in to receive messages.
- Date Added — When the contact was first created in your account.
Searching, Filtering, and Sorting
Search
Use the search bar at the top of the contact list to find a specific contact by name or phone number. Results update as you type.
Filter
Apply filters to narrow the list by criteria such as opt-in status, group membership, or date range. Filters are useful when you need to focus on a specific segment without leaving the All contacts view.
Sort
Click on any column header to sort the list by that field. Click again to toggle between ascending and descending order.
Viewing Contact Details
Click on any contact row to open their full profile. The contact detail view shows:
- All profile fields (name, phone, email, and any custom fields)
- Group assignments
- Opt-in and opt-out history
- Message history with that contact
- Any notes or tags associated with the record
Editing contact Information
From the contact detail view, click Edit to update any profile field. You can change the contact's name, add an email address, update custom fields, or modify group assignments. Save your changes when finished.
You can also edit contacts in bulk by selecting multiple rows in the list and choosing a bulk action, such as assigning contacts to a group or updating a field.
Removing contacts
To remove a contact, open their profile and select the delete or remove option. Keep the following in mind:
- Deleting a contact is permanent. The contact record and their message history will be removed.
- Opt-out is not the same as deletion. If a contact has opted out, their record remains in your account so the platform can honor future opt-out requests from that number. Do not delete opted-out contacts unless you have a specific reason to do so.
- Re-adding a deleted contact requires a new opt-in from that person before you can message them again.
Tips and Best Practices
- Clean your list regularly. Review contacts that have not engaged in several months. Removing stale records keeps your list healthy and your analytics accurate.
- Check for delivery failures. If a contact's messages are consistently failing, their number may be invalid or disconnected. Investigate and remove if necessary.
- Review group assignments. contacts sometimes end up without a group assignment after an import or manual addition. Periodically scan All contacts for unassigned records and place them in the appropriate group.
- Use search before adding. Before creating a new contact, search All contacts to make sure the number does not already exist. Duplicate records can cause confusion and double-messaging.
Common Questions
Why does a contact appear in All contacts but not in any group?
contacts added via the Inbox or through a direct message are saved to your account but are not automatically assigned to a group. Open the contact's profile and assign them to the appropriate group.